At Forge Spectrum, we want to ensure that your handcrafted and custom-made products arrive safely and promptly. Below, you will find all the details about our shipping procedures, timelines, and costs.

1. Processing Time

• Standard Processing Time: Orders are typically processed within 2–5 business days. However, for custom-made or handcrafted items, the processing time may be extended to 15–20 business days depending on the complexity of the product.
• Custom Orders: For made-to-order or personalized products, please allow additional time for production. We will notify you if there are any delays.
• Order Confirmation: Once your order is processed and ready for shipment, we will send you an order confirmation email with tracking details.

2. Shipping Methods

• We offer a variety of shipping methods based on your location and preferences. Shipping options include:
  • Standard Shipping (typically 5–10 business days, depending on destination)
  • Expedited Shipping (typically 2–4 business days)
  • International Shipping (delivery times vary depending on the country)
• Shipping carriers may include DHL, FedEx, UPS, and other local or international carriers depending on the destination.

3. Shipping Costs

• Shipping fees are calculated based on the size, weight, and destination of your order. You will be provided with the exact shipping cost during checkout.
• Free Shipping: We offer free standard shipping on orders over a certain amount within specific regions (details will be provided at checkout).

4. International Shipping

• We offer international shipping to most countries. International shipping costs and delivery times will be calculated at checkout.
• Please note that import duties, taxes, and customs fees are the responsibility of the customer and are not included in the shipping fees. These fees may vary depending on the destination country.

5. Tracking Your Order

• Once your order has shipped, we will send you an email with tracking information, so you can monitor your package’s journey.
• Please allow up to 48 hours after shipping for tracking information to update in the carrier’s system.

6. Lost or Damaged Packages

• If your package is lost or damaged during transit, please contact us immediately at support@forgespectrum.com. We will assist you in resolving the issue, either by arranging for a replacement or offering a refund where applicable.
• We strongly recommend inspecting your package upon arrival to ensure there is no damage. If you notice any damage, please take photos and report it to us within 7 days of receipt.

7. Shipping Restrictions

• Due to the nature of some products (especially fragile or oversized items), certain regions may have shipping restrictions. If we are unable to ship to your location, we will notify you during the checkout process.

8. Delivery Delays

• Occasionally, deliveries may be delayed due to weather conditions, holidays, or issues within the carrier network. We will do our best to inform you of any significant delays, but please be aware that these factors are out of our control.
• If you have not received your order within the expected timeframe, please contact us for assistance.

9. Changing Shipping Address

• If you need to change the shipping address after placing your order, please contact us as soon as possible. We may be able to update the shipping information before the order is dispatched, but this cannot be guaranteed once the shipment is processed.

10. Multiple Shipments

• If your order contains multiple items, they may be shipped separately to ensure faster delivery. You will receive separate tracking information for each shipment.

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We strive to make your shopping experience as smooth and convenient as possible. If you have any questions regarding shipping or need assistance, feel free to contact us at support@forgespectrum.com Thank you for choosing Forge Spectrum—we appreciate your support!