At Forge Spectrum, we are committed to providing you with exceptional customer service and ensuring a smooth and enjoyable shopping experience. Our customer support team is here to assist with any inquiries, concerns, or issues you may have. Please review our support policy for details on how we handle customer service.

1. Customer Support Hours

• Our support team is available Monday through Friday from 9:00 AM to 6:00 PM (GMT).
• We are closed on weekends and public holidays but will respond to inquiries on the next available business day.

2. How to Contact Us

• For any questions, issues, or support-related concerns, please contact us via:
  • Email: support@forgespectrum.com
  • Live Chat: Available on our website for immediate assistance during business hours.
• Please provide your order number, a detailed description of the issue, and any relevant information (e.g., photos of damaged products or screenshots) to help us resolve your concern as quickly as possible.

3. Response Time

• We strive to respond to all inquiries within 24 hours (during business days).
• In cases of complex issues, our team may need additional time, but we will keep you informed of the progress.

4. Product Issues and Support

• If you experience any issues with your order, including defective, damaged, or missing items, please contact us immediately for resolution.
• For support with product setup, installation, or general inquiries, our team will provide you with clear instructions, troubleshooting steps, or refer you to the appropriate resources.

5. Order Tracking

• Once your order has been shipped, we will send you an email with tracking information. You can track your order directly through the courier’s website.
• If you have questions regarding the status of your order, please contact us with your order number, and we will assist you in tracking the shipment.

6. Returns and Exchanges

• Please refer to our Return and Cancellation Policy for information about how we handle product returns and exchanges.
• If you wish to return or exchange an item, please ensure the product is in its original condition and contact us within the designated timeframe as outlined in our policy.

7. Refund Process

• Refunds will be processed within 7 to 14 business days after we receive the returned product (if applicable).
• Refunds will be issued to the original payment method unless otherwise agreed upon.

8. Feedback and Improvement

• We value your feedback! If you have suggestions on how we can improve our products or customer service, please share them with us. Your input helps us enhance our offerings and ensure the best experience for our customers.

9. Privacy and Security

• We respect your privacy and are committed to protecting your personal information. For more details, please review our Privacy Policy.
• All customer support interactions are kept confidential and secure.